Casino Operator Caesars Hit With Record ₤ 13m Penalty

Casino operator Caesars struck with record ₤ 13m penalty


2 April 2020


Casino operator Caesars Entertainment UK has been hit with a ₤ 13m charge by the Gambling Commission following a "brochure" of social responsibility and money laundering failures.


The charge is the biggest imposed by the commission to date.


The regulator exposed "serious organized failings" at Caesars, which operates 11 casinos in the UK.


Caesars said it accepted the settlement and acknowledged it had actually "disappointed standards".


The Gambling Commission focused on the treatment of "VIP" customers between January 2016 and December 2018.


VIP schemes reward people who bet large amounts of cash. The Gambling Commission said it has actually reached an agreement with wagering firms to age-restrict VIP reward plans to those aged 25 years of ages and above.


Among the failings the commission exposed, external were:


insufficient interaction with one customer who lost ₤ 323,000 in a 12-month duration and had shown indications of problem gambling


insufficient interaction with, and source of funds look at, a consumer who identified as a retired postman and lost ₤ 15,000 in 44 days


inadequate source of funds checks on a consumer who bet ₤ 3.5 m and lost ₤ 1.6 m over a three-month period


In addition to the financial charge, 3 senior managers at Caesars have actually quit their individual licences.


"The failings in this case are very serious," said the Gambling Commission's primary executive, Neil McArthur.


"A culture of putting client safety at the heart of business choices need to be set from the extremely leading of every company and Caesars stopped working to do this.