The heart of the internet



When you launch the tool you’ll be asked to pick the issue that applies most closely to what you are experiencing. Because this tool is very thorough expect it to take minutes to run, sometimes even longer. In "settings" under Shared experiences it tells me I have a problem and has a "Fix now" button, I click that and an Office 365 login prompt comes up. I put in my user name and 3 maybe 4 other pop-ups briefly appear but it does not log me in.


About the Microsoft Support and Recovery Assistant - Microsoft Support


Other times, it might be network problems, conflicting versions of Office, or organizational security policies that block the authentication process. Regardless of the root cause, understanding the core steps to troubleshoot and resolve these issues is essential for an efficient, well-run IT environment. For a long time, Outlook required an app password because it didn’t understand multi-factor authentication. Those days are long gone but if you were an early adopter of Microsoft/Office 365 then Outlook might not be enabled for modern authentication.




4 Step 4: Clear Cached Credentials and Perform Basic Repairs


While we can’t yet eliminate passwords, we can move toward this ultimate goal and do so while enhancing security. Last but far from least, there’s the Microsoft Support and Recovery Assistant for Office 365.