Ordering & payment

What payment methods do you accept?

All major credit and debit cards, plus digital wallets like Apple Pay and Google Pay. Payment is processed securely and we never see or store your full card number.

Is it safe to order here?

Payment is handled entirely by our payment provider, so card details never touch our servers. The whole site is encrypted. If anything about an order looks wrong, contact us at info@40tag.com before disputing with your bank — we can almost always fix it faster.

Can I change or cancel my order?

Yes, if it has not been dispatched. Email info@40tag.com as soon as possible with your order number. Once a parcel is with the carrier we cannot recall it, but you can still return it.

Do I need an account?

No. You can check out as a guest. An account only makes it easier to track orders and reorder later.

Delivery

How much is shipping?

Free on orders over $75.00. Below that it depends on weight and destination, and the exact figure is shown before you enter payment details — never as a surprise at the last step.

How long will it take?

Orders ship from Germany to the United States. We dispatch within 2 business days, and delivery typically takes a further 7–14 days — usually 9–16 days in total from the day you order. All duties and import taxes are paid by us, so there is nothing to pay on delivery.

Some items ship directly from the maker and take longer; that is stated on the product page.

Can I track my order?

Yes — a tracking number is emailed as soon as your order leaves us. If tracking stops updating for more than two business days, tell us and we will chase the carrier for you.

Returns & warranty

What is your return policy?

30 days from delivery, for any reason, provided the item is unused and in resalable condition. Return shipping is paid by 40tag. Full detail is on our Returns page.

Where do I send a return?

Returns go to Trade In Tech Ltd, 2100 S Wolf Rd, Building C, Des Plaines, IL, 60018, US. Returns are received in the United States, so you are not shipping internationally.

What if it arrives damaged?

Email info@40tag.com with photographs within 48 hours. We will replace it or refund you in full including all shipping, and we pay the return postage.

How long does a refund take?

We process it as soon as the return passes inspection. It then takes 5–10 business days to appear, which is your bank’s timing rather than ours.

Is there a warranty?

Where a product carries a manufacturer warranty the term is stated on its product page. That is in addition to your statutory rights, not instead of them.

Products

How do I know it will fit or suit my use?

Full dimensions and specifications are on every product page. If you are unsure, ask before you buy — info@40tag.com or {{company.phone}}, Mon–Fri, 9am–5pm CT. We would rather spend five minutes now than process a return later.

Are the photographs accurate?

They are our own, and we shoot to represent the product honestly. Colours do vary between screens, so where a shade matters, ask and we will describe it properly.

Something is out of stock — will it come back?

Usually. Email us and we will tell you when, and let you know when it lands.

Still need help?

Email info@40tag.com or call {{company.phone}}, Mon–Fri, 9am–5pm CT. A person answers.